Today our customer encountered a lot of trouble, we are how to help him. Below is a brief description of the event:
Our customers like us ordered automotive wiring harness tape (wiring harness tape), the contract is confirmed and the customer pays the order, we arrange the production, when the first day of production we will take photos for the customer to check the progress of the order, when the customer sees the photos and finds out The problem is that our paper tube adopts a diameter of 76mm, which we also standardize and introduce in the contract, but the customer didn’t care at that time. When we found that the photo used a 76mm paper tube and his customer asked for a 38mm paper tube, we urgently Production was suspended and samples were sent out quickly.
The customer's customer rejected the 76mm paper tube after inspection, but all our raw materials have been prepared. If the size of the paper tube is changed at this time, the loss will be very large. In this case, we gave the customer three solutions and made a display and evaluation. Viewing our pictures is a complete solution with the customer, which greatly helped the customer to avoid losses.
Summary: The customer's problem may not be caused by us, but we must try our best to help him, because when he pays you the deposit, he will give you the greatest information.
Shijiazhuang Liantu has been paying attention to customer needs and providing high-quality adhesive tape solutions
Any questions please contact us
jack@cnliantu.com
+008618931883863
